Returns & Exchanges – CollectionMains

Return Eligibility

CollectionMains accepts returns for eligible items purchased through collectionmains.com within the applicable return period. Returned items must be in their original condition, unworn, unused, and with all original tags and packaging intact.

Non-Returnable Items

Certain items may be excluded from return eligibility due to hygiene reasons, customization, or other product-specific conditions. These exclusions are clearly indicated at the time of purchase.

Return Process

To initiate a return, customers must follow the return request procedure available through their account on collectionmains.com. Once a return request is submitted, further instructions will be provided to complete the process.

Inspection of Returns

All returned items are subject to inspection upon receipt. CollectionMains reserves the right to refuse returns that do not meet the stated eligibility requirements or show signs of wear, damage, or alteration.

Refunds

Approved returns will be refunded to the original form of payment used at checkout. Refunds are processed after the returned items have been received and reviewed. Processing times may vary depending on the payment provider.

Exchanges

CollectionMains does not offer direct exchanges. Customers wishing to receive a different size, color, or item are encouraged to place a new order after completing the return of the original product.

Damaged or Incorrect Items

If an item arrives damaged or does not match the original order, customers should report the issue through the procedures outlined on collectionmains.com. Each case will be reviewed to determine the appropriate resolution.

Final Sale Items

Items marked as final sale are not eligible for return or exchange. Such items are clearly identified prior to purchase.

Condition Requirements

Returned items must be free of marks, odors, or alterations. Items that do not meet these condition standards may be rejected and returned to the customer.

Responsibility

CollectionMains is not responsible for returns submitted outside the approved return process or without prior authorization. Customers are advised to follow all instructions carefully to ensure proper handling of their return.

Policy Updates

CollectionMains reserves the right to update or modify this Returns & Exchanges policy at any time. The version applicable to a purchase is the one in effect at the time the order is placed on collectionmains.com.