FAQ – CollectionMains
Orders
How do I know if my order has been successfully placed?
Once your order is completed, you will receive an order confirmation indicating that CollectionMains has received your request. This confirmation serves as acknowledgment of your purchase.
Can I modify or cancel my order after placing it?
Once an order has been submitted, it begins processing and cannot be modified. Cancellation requests may be considered only if the order has not yet entered the processing stage.
Can I use a promotional code?
Promotional codes, when available, can be entered during checkout. Only one code may be applied per order unless otherwise stated.
Will I receive an invoice for my order?
Order confirmations include a summary of purchased items. Additional documentation is not issued separately.
Shipping & Delivery
When will my order be shipped?
Orders are prepared and dispatched according to standard processing procedures. Processing times may vary depending on order volume and availability.
Do you ship internationally?
CollectionMains offers shipping to selected regions. Available destinations are displayed during checkout on collectionmains.com.
How can I track my order?
Once your order has been shipped, tracking information will be provided through the order status updates available in your account.
What happens if my package is delayed?
Delivery delays may occur due to circumstances beyond CollectionMains’ control. In such cases, we recommend checking the tracking updates for the most current information.
Returns
What is your return policy?
Items may be returned within the applicable return window, provided they are unused, unworn, and in original condition with all tags attached.
Are all items eligible for return?
Certain items may not be eligible for return due to hygiene, customization, or other specific conditions. Eligibility details are indicated at the time of purchase.
How do I initiate a return?
Return requests must be submitted through the return process available on collectionmains.com. Instructions will be provided once the request is approved.
When will I receive my refund?
Refunds are issued after returned items are received and inspected. Refund timing may vary depending on the original payment method.
Products & Care
How do I care for my items?
Care instructions vary by product and material. We recommend handling all items with care and storing them properly when not in use.
Will the products look exactly like the images online?
We strive to display products as accurately as possible. However, slight variations in color or texture may occur due to screen settings or natural material differences.
Payments
What payment methods are accepted?
CollectionMains accepts a variety of secure payment options available during checkout.
When will my payment be processed?
Payment authorization occurs at the time of order placement. Charges are processed according to standard payment procedures.
Account & Website
Do I need an account to place an order?
Creating an account is optional but recommended for easier order tracking and faster checkout.
How can I reset my account password?
Password reset options are available through the account login page on collectionmains.com.
General Information
Is CollectionMains affiliated with other brands?
CollectionMains operates independently and curates its collections according to its own aesthetic and brand vision.
Can I sign up for updates and news?
Visitors may choose to subscribe to receive updates about new collections and brand news through available site features.